FAQ

  • General
  • Artwork & Digitizing
  • Embroidery
  • Heat Printing
  • Screen Printing
  • Laser Engraving
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  • 1. Where is Nice Threads?
     

    We are located at 17 Kings Highway North in Westport, CT.

    Our parking is in front of the building.  Our entrance is on the right side of the building, to the right of the garage bay door.

    You can get directions from our Location page, we're easily accessible from Route 1, I-95, and the Merritt Parkway.

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  • 2. How long will my order take to produce?
     

    Generally, we ask that you allow approximately 7-10 business days for us to produce your order.  This depends on the size and specifics of your order, once we have all the details we will be able to pin down a finish date more accurately.  Specialty techniques and materials may take a bit longer.

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  • 3. Can I order online?
     

    Currently, no.  This is something we are working on and hope to implement in the near future.  We can handle the majority of the order process through email.  We will need payment information brought, faxed, or telephoned in as we are unable to accept payment through email.

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  • 4. Will you individually poly-bag items for me?
     

    Yes, we will individually fold and polybag polos, tees, and woven shirts upon request.  There will be an additional charge for this service, please request this service at the time of the order.  We may be able to bag other items, please contact us in advance if there is a special item you will need bagged.

    We polybag baseball caps and beanies by the dozen by default for no additional charge.

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  • 5. Will you put the items back into the original poly-bags they were shipped in?
     

    No, sorry, we can't do that.  Very often the original bags get damaged while removing the garment.

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  • 6. What information do I need to give you to get a quote?
     

    In order for us to give you an accurate quote there are several key pieces of information we will need:

    1. 1. What will we be decorating?
      Knowing the style and color of the items you want us to decorate will give us a pretty good idea of what decoration methods will work well and what locations of that item we can decorate on.  We will also be able to check to make sure it is an item we can get for you.  It's also important to note that garments come in a wide array of price points: a white t-shirt will be less expensive for us to get for you than a sweatshirt and a Nike or Adidas Golf polo will probably be more expensive than a sweatshirt.
    2. 2. What is the decoration?
      Any artwork or designs you have will help us greatly at this step. When we are able to see the design you would like and the location you want it, we will be able to determine which production method will work best (Embroidery, Screen Printing, Rhinestones, or Heat Printing).
    3. 3. Where would you like the decoration(s) to go?
      This goes hand-in-hand with the #2.
    4. 4. How many will you want made?
      This industry if volume driven, so the more pieces you order(that have the same design) the cheaper each piece will be. Any setup fees will also seen less significant if they can be divided among many pieces.
    5. 5. When will you need it?
      We will generally be able to have your items ready within 2 weeks but it is important to us that we are able to produce for your deadlines as well. In planning your project, please allow for 2 weeks. Rush production is available though an additional fee may apply.
    6. 6. Are there any special instructions?
      Sometimes a simple request can have big repercussions in regards to price. For example needing elements in an embroidery design to be run with Metallic or Glow-in-the-dark thread will require that the cost be increased. Occasionally there may be a fee if we need to special order a specific thread color or decorate a special location.
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  • 1. I have my Tape from another embroiderer, can you use it?
     

    Yes... Possibly.  We can run most commercial embroidery file formats but that doesn't guarantee that a file will run nicely on all items.  Sew Files, or Tapes, are generally set up with a specific fabric and placement in mind, so a design that was set up to run on the front of a canvas tote bag may not run nicely on a nylon jacket.  A left chest logo for a stretchy polo shirt may not work on a hat front.

    Additionally, not all machines run exactly alike even if they are running the same file.  What looked good on their machine may not look as good on our machines, or it may look better!  There are so many factors involved that sometimes we just have to try it.  At the very least that Tape you supply can give us a good starting point to recreate a new matching file that we know will run well.

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  • 2. What information do I need to give you to get a quote?
     

    In order for us to give you an accurate quote there are several key pieces of information we will need:

    1. 1. What will we be decorating?
      Knowing the style and color of the items you want us to decorate will give us a pretty good idea of what decoration methods will work well and what locations of that item we can decorate on.  We will also be able to check to make sure it is an item we can get for you.  It's also important to note that garments come in a wide array of price points: a white t-shirt will be less expensive for us to get for you than a sweatshirt and a Nike or Adidas Golf polo will probably be more expensive than a sweatshirt.
    2. 2. What is the decoration?
      Any artwork or designs you have will help us greatly at this step. When we are able to see the design you would like and the location you want it, we will be able to determine which production method will work best (Embroidery, Screen Printing, Rhinestones, or Heat Printing).
    3. 3. Where would you like the decoration(s) to go?
      This goes hand-in-hand with the #2.
    4. 4. How many will you want made?
      This industry if volume driven, so the more pieces you order(that have the same design) the cheaper each piece will be. Any setup fees will also seen less significant if they can be divided among many pieces.
    5. 5. When will you need it?
      We will generally be able to have your items ready within 2 weeks but it is important to us that we are able to produce for your deadlines as well. In planning your project, please allow for 2 weeks. Rush production is available though an additional fee may apply.
    6. 6. Are there any special instructions?
      Sometimes a simple request can have big repercussions in regards to price. For example needing elements in an embroidery design to be run with Metallic or Glow-in-the-dark thread will require that the cost be increased. Occasionally there may be a fee if we need to special order a specific thread color or decorate a special location.
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  • 3. I have artwork, what format should I send you?
     

    Any vector artwork is preferred, it is best to send it at 100% in the actual colors you would like.  A thumbnail composite is also helpful for illustrating where you would like your artwork on the finished item.  File formats that generally have vector artwork in them are: ai, eps, svg, svgz, cdr, wmf, emf, and occasionally pdf.  We will however work off just about anything you can send us, although an art charge may apply if we need to redraw your design.  File formats that generally require a redraw include: jpg, tif, gif, png, doc, pub, ppt.

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  • 1. Can you embroider on my heirloom _____?
     

    We try to stay away from heirloom items.  The simple reason being that if something bad were to happened during the embroidery process we might not be able to fix it, and we would not be able to replace the garment for you.

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  • 2. What file extensions are sew files(Tapes)?
     

    The most common commercial sew file format is DST.  We prefer OFM.

    We can open OFM, CND, EXP, PXF, POF, EMB, DST, TBF, TCF, FDR, FMC, ZSK, PES, PEC, SEW, JEF, JEF+, PCS, PCM, CSD, XXX, HUS, OEF, PAT, GNC, EMD, SHV, VIP.

    Many of these files do not contain color information and we will require additional information regarding the color order.  Very often you will have a JPG or PDF file that shows the proper colors along with a list of the actual colors needed, and the order they are needed in.

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  • 3. I have my Tape from another embroiderer, can you use it?
     

    Yes... Possibly.  We can run most commercial embroidery file formats but that doesn't guarantee that a file will run nicely on all items.  Sew Files, or Tapes, are generally set up with a specific fabric and placement in mind, so a design that was set up to run on the front of a canvas tote bag may not run nicely on a nylon jacket.  A left chest logo for a stretchy polo shirt may not work on a hat front.

    Additionally, not all machines run exactly alike even if they are running the same file.  What looked good on their machine may not look as good on our machines, or it may look better!  There are so many factors involved that sometimes we just have to try it.  At the very least that Tape you supply can give us a good starting point to recreate a new matching file that we know will run well.

    Was this answer helpful ? Yes(0) / No(0)
    Viewed 516 Times
  • 4. What information do I need to give you to get a quote?
     

    In order for us to give you an accurate quote there are several key pieces of information we will need:

    1. 1. What will we be decorating?
      Knowing the style and color of the items you want us to decorate will give us a pretty good idea of what decoration methods will work well and what locations of that item we can decorate on.  We will also be able to check to make sure it is an item we can get for you.  It's also important to note that garments come in a wide array of price points: a white t-shirt will be less expensive for us to get for you than a sweatshirt and a Nike or Adidas Golf polo will probably be more expensive than a sweatshirt.
    2. 2. What is the decoration?
      Any artwork or designs you have will help us greatly at this step. When we are able to see the design you would like and the location you want it, we will be able to determine which production method will work best (Embroidery, Screen Printing, Rhinestones, or Heat Printing).
    3. 3. Where would you like the decoration(s) to go?
      This goes hand-in-hand with the #2.
    4. 4. How many will you want made?
      This industry if volume driven, so the more pieces you order(that have the same design) the cheaper each piece will be. Any setup fees will also seen less significant if they can be divided among many pieces.
    5. 5. When will you need it?
      We will generally be able to have your items ready within 2 weeks but it is important to us that we are able to produce for your deadlines as well. In planning your project, please allow for 2 weeks. Rush production is available though an additional fee may apply.
    6. 6. Are there any special instructions?
      Sometimes a simple request can have big repercussions in regards to price. For example needing elements in an embroidery design to be run with Metallic or Glow-in-the-dark thread will require that the cost be increased. Occasionally there may be a fee if we need to special order a specific thread color or decorate a special location.
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  • 1. Vinyl? Isn't that the stuff that peels off?
     

    Vinyl has gotten a bad name... not all heat applied vinyls are created equal.  The materials we use are all high quality and won't crack or peel under normal use.  In fact the materials we stock have been known to outlast the garments they have been printed on.

    The peeling that people fear when they hear 'vinyl' is that of inferior products that have been improperly applied.

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  • 1. Can I bring you t-shirts to screen print?
     

    We are not currently offering screen printing services on customer supplied garments.  We have a large variety of styles, colors, and materials that we can supply for your screen printing project

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  • 2. Can I have my screens after you're finished printing?
     

    Sorry, no.  Our screens are a tool that we use for a job and then reclaim for use for the next job.  They are not items we can part with.

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  • 3. What information do I need to give you to get a quote?
     

    In order for us to give you an accurate quote there are several key pieces of information we will need:

    1. 1. What will we be decorating?
      Knowing the style and color of the items you want us to decorate will give us a pretty good idea of what decoration methods will work well and what locations of that item we can decorate on.  We will also be able to check to make sure it is an item we can get for you.  It's also important to note that garments come in a wide array of price points: a white t-shirt will be less expensive for us to get for you than a sweatshirt and a Nike or Adidas Golf polo will probably be more expensive than a sweatshirt.
    2. 2. What is the decoration?
      Any artwork or designs you have will help us greatly at this step. When we are able to see the design you would like and the location you want it, we will be able to determine which production method will work best (Embroidery, Screen Printing, Rhinestones, or Heat Printing).
    3. 3. Where would you like the decoration(s) to go?
      This goes hand-in-hand with the #2.
    4. 4. How many will you want made?
      This industry if volume driven, so the more pieces you order(that have the same design) the cheaper each piece will be. Any setup fees will also seen less significant if they can be divided among many pieces.
    5. 5. When will you need it?
      We will generally be able to have your items ready within 2 weeks but it is important to us that we are able to produce for your deadlines as well. In planning your project, please allow for 2 weeks. Rush production is available though an additional fee may apply.
    6. 6. Are there any special instructions?
      Sometimes a simple request can have big repercussions in regards to price. For example needing elements in an embroidery design to be run with Metallic or Glow-in-the-dark thread will require that the cost be increased. Occasionally there may be a fee if we need to special order a specific thread color or decorate a special location.
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  • 1. Can I bring you something to engrave?
     

    We do not engrave items that are brought in to us.  The laser engraving process involves a sufficient amount of trial and error in the setup process that the spoilage rate for customer supplied items would be unacceptable.  We do, however, have access to a large variety of awards and gift items that we can supply and engrave for you.

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  • 2. What can you engrave?
     

    There are a ton of things we can engrave for you.  For some great ideas, take a look in one of our catalogs:


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