Frequently Asked Questions

Generally, we ask that you allow approximately 10-12 business days for us to produce most apparel orders. This depends on the items, quantities, and other details of your order. Once we have all the details we will be able to provide a more accurate ETA. Specialty techniques and materials may take longer.

In order for us to give you an accurate quote there are several key pieces of information we will need:

• What is your Logo? We will need for you to email us a copy of your logo.
• What will you need it on? Please pick the item(s) you would like from one of our online catalogs, or stop by our showroom to look at some of our popular styles.
• Where would you like to have the logo on the items? Left Chest, Front, Back, and sleeves are all common options. Let us know if you are unsure and we can help you decide.
• How many of each item do you need? We will need the sizes, quantities, and colors of all the items. Volume discounts are available.
• When will you need it? We will generally be able to have your items ready within about 2 weeks from approval of your proof. Please let us know if you will need it sooner, rush production may available, though an additional fee may apply.

Yes, we do have minimums. Most embroidered or screen printed items have a minimum of 12 pieces, but this can vary by style and decoration technique.

Items ordered through our Online Swag Store have their minimums listed on the product pages.

Our standard method in the United States is UPS Ground.

In the United States:  UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air

Internationally:  UPS Worldwide Standard, UPS Worldwide Expedited, UPS Worldwide Saver, UPS Worldwide Express (Not all options are available for all countries)

We ship to United States and International addresses via UPS.

Due to the custom nature of the items we offer, we are unable to accept returns or issue refunds unless the product is defective. In the unlikely event that there is a problem with your order, please notify us within 15 days of delivery or pickup so that we have the opportunity to make it right for you. You can reach us via email at sales@nicethreadsllc.com or via phone at (203) 349-5757. Our showroom hours are 10am to 6pm EST., Mon-Fri, excluding holidays.

In order to secure the inventory and keep to our schedule, we order the blank items you picked right after you make your payment.  Since we don’t stock inventory, we will need to send the items back to our vendor, and re-order the new items.  This may delay your order and incur additional charges for shipping/restocking the inventory. 

If the digital proof has been approved and the order is in production, it is generally not possible to make changes.  In the event that we are able to stop production in time, we would need to charge for all items that had been decorated and any art/setup/labor/materials incurred or used up through that point.

We have samples of many styles in our showroom that you can come and see in person, free of charge.

We can order blank samples of styles not in our showroom that you would like to see, but we require that you pay for the shipping for us to get them in and to send them back to our vendor(s).

If you need to take the samples with you then we would need for you to purchase the samples.

If we are able to use the sample(s) that you purchased from us for your order then we would be able to apply the sample price to the amount due for your order.  The shipping charges are non-refundable and will not be applied to the order total.

Any samples that we need to send back to our vendors need to be sent back 10 business days after they arrive in our showroom.  If you don’t come to see the sample(s) in that time-frame it will be sent back and no refunds will be given for the shipping.

Please reach out and let us know what you are looking for.  While our catalogs are quite extensive, they don’t have every item we are able to get. We work with a lot of vendors and may be able to get the item you’re looking for.

We accept cash, all major credit cards, Apple Pay, and Google Pay.

We do not accept personal checks.

We can accept company checks only for pre-approved accounts.

We collect sales tax on phone and email orders shipping to CT and orders being picked up here at our showroom.

Orders placed through our online swag store have sales tax collected for all orders nation-wide.

We do not need to collect sales tax for 501c3 non-profits/charitable organizations. You will need to provide us with your tax-exemption certificate prior to placing an order.

Yes, all new orders receive a digital proof that must be approved before any work can begin.

Taking more than 24 hours to approve your digital proof will add to your turnaround time.

Reorders of the same exact thing do not receive a digital proof by default unless you specifically ask for one when placing your order.

A proof is a final rendering with all pertinent details that must be approved prior to going to production.

A mockup is a rough rendering to help you decide on details prior to placing your order.

If you provide us with clean vector artwork then we would be able to create up to 3 mockups free of charge prior to placing your order. The 4th and subsequent mockups would be billed at $15 each. If you supply files that are not clean vector artwork, such as JPG, PNG, GIF, DOCX, PPT, would have an art preparation charge that would be due prior to the generation of the mockups and is non-refundable. Please feel free to reach out if you are not sure about your artwork, or have any questions, and we can advise.

We set up all of the embroidery files that we use. If you have a file from another vendor then we can use it as a reference, but we will still need to set up the files for our machines. Embroidery files can turn out differently depending on the machine, garment, handling, and other conditions. By setting up our own files we retain more control over the quality of our final product.